
SMART WATER SOLUTIONS FOR UTILITIES: CUSTOMER INFORMATION AND BILLING
Modernize Your Customer Water Billing Without Impacting Your Budget
Replace Outdated Systems
Many water utilities are using clumsy and outdated billing systems which often create headaches for staff. These legacy systems don’t provide enough insight on customer behavior, water consumption, and payment history, which makes addressing billing problems challenging.
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Modern customer information systems (CIS) are typically expensive to purchase and even more costly to configure and maintain. And they still are difficult to use. Customer experience and interface design is not the focus of most CIS software companies.
Streamline Data
Finally, getting information from the meter system into the CIS on a reliable basis, without data errors, can be challenging. This is because there are no standards for transferring information between various software systems.
Billing Errors in Smart Water Management
Other common causes of billing issues include:
- Multiplier mis-configuration
- Data transmission errors
- Meter and account ID mismatches