SMART WATER SOLUTIONS FOR UTILITIES: CUSTOMER INFORMATION AND BILLING

Modernize Your Customer Water Billing Without Impacting Your Budget

Replace Outdated Systems

Many water utilities are using clumsy and outdated billing systems which often create headaches for staff. These legacy systems don’t provide enough insight on customer behavior, water consumption, and payment history, which makes addressing billing problems challenging.

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Modern customer information systems (CIS) are typically expensive to purchase and even more costly to configure and maintain. And they still are difficult to use. Customer experience and interface design is not the focus of most CIS software companies.

Streamline Data

Finally, getting information from the meter system into the CIS on a reliable basis, without data errors, can be challenging. This is because there are no standards for transferring information between various software systems.

Billing Errors in Smart Water Management

Billing errors happen for many different reasons. For instance, meters can be the wrong size for the usage pattern of the customer. If a 2″ meter is installed at a customer residence which only sees 5-10 gallons per minute (GPM) of water flow, the larger diameter meter is likely to dramatically under report flow, thus the billing file data that is generated from the MDMS won’t be accurate.

Other common causes of billing issues include:
  • Multiplier mis-configuration
  • Data transmission errors
  • Meter and account ID mismatches
Stay in Touch with SET

Collections efforts have been far more successful since we moved to SETflow CIS. The automated reminder treatments send emails to customers automatically, shortening our average days-to-pay.

Liz James
Collection Manager

Now we are on SETflow CIS we don’t have headaches at the end of each month. Automated billing and reminders kick in and my job is done. This gives me more time to grow my business.

John Williams
General Manager

SETflow CIS has enabled my team to spend more time streamlining our business as customers largely help themselves using the great customer portal we now offer. Thanks SET!

Kim Smith
Billing Manager