SMART WATER SOLUTIONS FOR UTILITIES: CUSTOMER INFORMATION AND BILLING
Modernize Your Customer Water Billing Without Impacting Your Budget
Replace Outdated Systems
Many water utilities are using clumsy and outdated billing systems which often create headaches for staff. These legacy systems don’t provide enough insight on customer behavior, water consumption, and payment history, which makes addressing billing problems challenging.
Upgrade Your Solution and Save
Modern customer information systems (CIS) are typically expensive to purchase and even more costly to configure and maintain. And they still are difficult to use. Customer experience and interface design is not the focus of most CIS software companies.
Finally, getting information from the meter system into the CIS on a reliable basis, without data errors, can be challenging. This is because there are no standards for transferring information between various software systems.
Billing Errors in Smart Water Management
Other common causes of billing issues include:
- Multiplier mis-configuration
- Data transmission errors
- Meter and account ID mismatches
Stay in Touch with SET
Liz James – Collections Manager
Collections efforts have been far more successful since we moved to SETflow CIS. The automated reminder treatments send emails to customers automatically, shortening our average days-to-pay.
John Williams – General Manager
Now we are on SETflow CIS we don’t have headaches at the end of each month. Automated billing and reminders kick in and my job is done. This gives me more time to grow my business.
Kim Smith – Billing Manager
SETflow CIS has enabled my team to spend more time streamlining our business as customers largely help themselves using the great customer portal we now offer. Thanks SET!