
SET CUSTOMER PORTAL
The Best in Customer Self-Service and Satisfaction
The modern customer has come to expect a certain level of service from their water provider. This includes the ability to get detailed information about water consumption, set leak notifications for delivery over email or SMS, and find answers to commonly asked questions. In addition, it is no longer sufficient to just offer these services online, but they also have to be available over a mobile device.
SET offers a premium Customer Portal that includes all the important features that end-use customer expect from their service provider. See an overview of the portal homepage below:

Customer Portal Features
The SET Customer Portal has a bunch of useful features that will help engage customers, improve payment performance, reduce service costs, and increase customer satisfaction.
Bill Information
See your amount due, past due amounts, and a pdf version of the actual bill. By driving customers to paperless billing options, water utilities can save up to $7 per year per customer account and accelerate bill payment for more reliable cash flow.
Frequently Asked Questions
A Customer Portal is the perfect place to answer questions that are typically handled by a customer service representative. Put the answers in the hands of your customers for improved convenience and lower service costs.
MDM Integration
One of the great benefits of the SET Customer Portal is that it displays water consumption data and alerts directly from the SET MDMS. This means that there is no third-party integration work or additional costs required to ‘wire’ the Customer Portal to the meter data management system.
Also, this integration means consumption information is displayed in the Customer Portal at the same interval that water data is collected from the meter (i.e. hourly, daily, etc.).