TRAINING AND SUPPORT
Purchasing a smart metering system, remote shut-off valves, or an advanced analytics software package requires training and ongoing support to get the most out of your investment. SET has developed a simple yet comprehensive onboarding process to help all of our customers successfully deploy and use our platform.
Depending on the solution that your utility purchases, we provide each member of the field staff with a copy of the SETflow Field Mobile application on their wireless device. We also provide detailed documentation on installing and configuring each Endpoint or Remote Valve.
We then offer up to two 4 hour remote training sessions on configuring and using our SETflow MDMS and related software. These training sessions should be attended by field staff, meter operations, and customer service and billing.
These training sessions offer practical use-case exercises to help demonstrate the detailed capabilities of the system. Training also offers the opportunity for utility staff to ask specific questions about their use of the platform. The SET training team will also walk your team through the configuration of the system so each water supplier can immediately begin to see value from their system investments.
In addition to onboarding and training, SET offers ongoing phone and chat support from 8 a.m. – 6 p.m. EST during weekdays. Email support is available 24/7 with response times of no more than 48 business hours. For premium support packages contact us with your requirements and a custom quote.